This Privacy Policy (the **"Policy"**) describes how StruSol Pty Ltd (ACN [Insert ACN Here]) operating the StruSol Design Portal (the **"Portal"** or **"Service"**) collects, uses, stores, and protects your Personal Information.
By accessing or using the Portal or by submitting a registration form, you consent to the practices described in this Policy. This Policy forms part of and is incorporated into the **StruSol Design Portal Terms and Conditions** (the "Terms").
1. Information We Collect
We collect information necessary to provide and improve the Portal, deliver our services, and manage our business operations.
1.1 Personal Information
This includes information that identifies you as an individual, primarily collected during paid service registration or promotional registration ("Register for Demo & Offers"). This may include:
- Identity & Contact Data: Name, email address, phone number, company name, and physical address (required for drawing generation and invoicing).
- Account Credentials: Usernames and encrypted passwords.
- Payment Data: Limited payment information (such as transaction history) but no full credit card details, which are processed securely via our third-party provider, Stripe.
1.2 Project and Output Data
- Input Data: Project details, dimensions, loads, and other technical inputs you provide to generate designs.
- Generated Output: The resulting structural designs, drawings, reports, and certifications generated by the Portal.
- Retention: We retain this data for auditing, liability, and service improvement purposes.
1.3 Usage and Technical Data
- Usage Information: Details about how you interact with the Portal, including credit usage, time spent on the portal, features used, and crash reports.
- Technical Data: Internet Protocol (IP) address, browser type and version, device type, operating system, and geographic location.
2. How We Collect Information
We collect your information through the following methods:
- Directly from You: When you register for a paid account or a demo/offers registration, submit a support query, or provide project inputs.
- Automated Technologies: Through server logs, analytics providers, and cookies when you use the Portal (see Section 8).
- Third Parties: Limited transaction data (not full payment details) from our payment processor (Stripe).
3. Purpose of Collection and Use
We collect your information for the following purposes:
- Service Delivery & Management: To create your account, process payments, generate designs and documentation, and provide technical support.
- Marketing & Promotion: To send you offers, tutorials, product updates, and other relevant information via email and/or SMS.
- Auditing & Liability: To retain project inputs, generated designs, and certifications to meet professional and legal liability requirements under Australian law.
- Improvement & Security: To monitor system security, improve algorithms, and enhance user experience.
4. Consent to Marketing Communications
This section relates to the explicit consent captured via your registration forms.
- **Email and SMS:** By registering for promotional materials, you explicitly consent to receive marketing, offers, and product updates from StruSol via email and text message (SMS) to the contact details provided.
- **Withdrawal:** You may withdraw this consent at any time. To unsubscribe from emails, use the **"unsubscribe"** link provided in every marketing email. To stop SMS alerts, **reply STOP** to any text message received, or contact us directly.
- **Transactional Communications:** Unsubscribing from marketing does not opt you out of essential service-related communications (e.g., invoices, service outages, legal notices).
5. Disclosure of Information
We **never sell, rent, or share** your Personal Information with third parties for their own marketing purposes.
We may only disclose your information in the following limited circumstances:
- Service Providers: To essential third-party service providers (e.g., cloud hosting, analytics, payment processing) who are subject to strict confidentiality agreements.
- Legal Compliance: Where required by law, court order, or regulatory authority, or to protect our legal rights, property, or the safety of our users.
6. Security and Storage (Australia)
- Security Measures: We implement reasonable technical and organisational security measures (including encryption, access controls, and secure socket layer technology) to protect your Personal Information.
- Storage Location: Your data is primarily stored on secure servers located in **Australia** or in other regions with robust data protection standards.
- Disclaimer: While we take all reasonable steps, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security.
7. Access, Correction, and Deletion
- **Access & Correction:** You have the right to request access to and correction of the Personal Information we hold about you.
- **Deletion:** You may request the deletion of your Personal Information, subject to our **legal and operational requirements** (e.g., we must retain project data for mandatory liability periods).
8. Cookies and Tracking Technologies
The Portal uses **cookies** and similar tracking technologies to analyze usage, maintain user sessions, and enhance functionality.
- **Necessary Cookies:** These are essential for the Portal to function. Your consent is implied for these.
- **Analytics Cookies:** These help us understand how the Portal is used. We will obtain your explicit consent for non-essential cookies via a banner when you first visit the Portal.
9. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on the Portal and are effective immediately. Your continued use of the Portal signifies your acceptance of the updated Policy.
10. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy, please contact us:
StruSol Pty Ltd
Email: support@strusol.com